Return & Refund Policy

At Nola Jewels, we strive to ensure that every order reaches you in perfect condition.

Return Eligibility

We offer a 2-day return window from the date of delivery.

Returns are accepted only in cases where you receive:

• A damaged product
• A defective product
• An incorrect item

Unfortunately, we do not accept returns or exchanges for any other reasons.

Important: Unboxing Video Required

To process any return or damage claim, it is mandatory to provide a clear and uninterrupted unboxing video showing:

• The package before opening
• The opening process
• The damaged, defective, or incorrect product received

Claims submitted without an unboxing video may not be eligible for approval.

How to Request a Return

To initiate a return request, please contact us within 2 days of receiving your order at:

Email: nolajewels1@gmail.com

Please include:

• Your Order ID
• Images of the product
• The unboxing video
• A brief description of the issue

Return Approval Process

Once your request is reviewed and approved, we will provide instructions on how and where to send the product.

Please note that items sent back without prior approval or without initiating a return request will not be accepted.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the return is approved.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery and contact us as soon as possible if:

• The item is damaged
• The product is defective
• You received the wrong item

Our team will evaluate the issue and work to resolve it as quickly as possible.

For any return or refund-related queries, please contact us at nolajewels1@gmail.com.